GET IN TOUCH

If you have any questions or concerns about a product or starting a custom piece, please email us at info@tolajewelry.com.

RETURNS / EXCHANGES

Being a small business with a made to order process, we do not offer refunds at this time. However, if there is an issue with sizing or you have a specific question - please email us and we will be happy to work with you on any adjustments. Fees may apply depending on the nature of the change(s). All customized and bespoke orders are final sale.

RING SIZE

All of our rings are standard US sizes. If you require a size that is not listed, let us know and we can assist you. If you are unsure of your ring size, we recommend that you visit a local jeweler to have your finger sized. For purchased rings that need resizing, we are happy to accommodate you - sizing fees vary but typically range between $50-$100.

SHIPPING / DELIVERY

All pieces are made-to-order and will ship within 6-8 weeks of purchase.  Domestic insured shipping within the Continental US is via USPS Priority Mail. If you need your order sooner please email us and we will do our best to accommodate your request.  International insured shipping is via USPS Express Mail International. Any taxes, duties, and custom fees associated with shipping outside the United States are the sole responsibility of the purchaser.  

JEWELRY CARE

Our jewelry is delicate - please wear with care!  To preserve the longevity of your pieces we recommend removing jewelry when bathing, exercising, and sleeping.

CUSTOMIZATION

Many of our pieces can be tailored to suit your preference by altering the metal type, finish, or stone.  Please contact us with any inquiries regarding customization options of our in-stock pieces.

BESPOKE

For one-of-a-kind pieces, please reach out to us! From commitment jewelry, to repurposing a family heirloom or creating a special piece to honor a specific time in one’s life, we would be delighted to work with you. Production time for bespoke work is typically 8-12 weeks but can vary depending on the nature of the piece.